Empowering You To Experience A Better Service.

A feedback application system that administers a swift but comprehensive questionnaire to mew and existing customers to score, make suggestions and file complaints to service providers.

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Multiple service prov
Platforms

Setting A Common Standard For A Better Customer Experience for Each Industry

Applying reliable KPI that drives excellent customer service.

There is something for everyone to benefit from. Choose the category that best suits your institution.

 

General

A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise

  • Complaint Management
  • Customer Relations
  • Courtesy
  • Delivery
  • Dependability
  • Reliability
  • Reponsiveness

Manufacturing

A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise

  • Availability
  • Complaint Management
  • Customer Relations
  • Packaging
  • Quality
  • Satisfaction
  • Usability

Education

A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise

  • Communication
  • Complaint Management
  • Delivery
  • Interaction
  • Lecturer Relations
  • Professionalism
  • Quality Materials
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FEATURES

REPORTS

To derive the value and obtain actionable intelligence to drive your decision making processes towards an achievable results, this feature generates insightful reports and communicates with the right tools for your rapt understanding. It also affords client to download data for further and better analysis.

NET PROMOTER SCORE (NPS)

It is the trademark of Riecheld, Bain & Company. It is a simple solution that solves complex problems. The NPS is a research tool that is used by world-class companies to impact their bottom-line. This is a core feature within the Cx Window that administers a single question to customers which enables the client to segment the customer base into promoters, neutrals and detractors. It affords the company to monitor its NPS Score at periodic times and also get to know what each of the segment is saying.

DASHBOARD

We have incorporated features and tools that are needed by our cherished clients to enable them to manipulate and generate reports. The dashboard is well enriched with all the tools and features required by clients to ensure a good return-on-investment which guarantees profitability and improved customer satisfaction.

QUALITY FUNCTION DEPLOYMENT (QFD)

This is a management philosophy that is widely practice by best-in-Class organizations to incorporate the voice of the customer into the development of goods and services. With this functionality, the customer feels a sense of pride and association with the organization in producing quality customer service. This feature is integrated into the Net Promoter Score to track and evaluate what customer

CX Window?

BENEFITS

Actionable Intelligence

Act on the emotional intelligence of your customer base and strategize to achieve a high retention rate.

Real Time

.Receive feedback as and when customers react and make an instantaneous positive change to reduce customer attrition.

Friendliness

A simple and user-friendly application for end users to drive enough traffic to generate critical data for analysis.

Insightful Analytics

Let the key performance indicators and metrics speak to your underlying data.

Weakest/Strongest link

Identify the breach that is the weakest or the strongest in the chain of branches and take proactive action to avoid customer flight.

Segmentation

Segment your customer base to gain higher visibility into customer perceptions and expectations.

A Single Window for An Instant Deployment of 4-Key CX Metrics

Continuous engagement with customers increases the rate of response which generates reliable and actionable feedback Intelligence for decision making.

Get In Touch

CHOOSE A PLAN

30% Promo
LONE-STAR
For all business.
GH¢
30.00
/month
1 - Branch
Full Access
12-Month Support
APi
2FA
Custom sub-domain
After - Sales Support
Choose Plan
30% Promo
BUDDING
For small business
GH¢
20.00
branch/mon
2 - 5 Branches
Restricted Access
12-Month Support
APi
2FA
Custom sub-domain
After-Sales Support
Choose Plan
30% Promo
GROWTH
For growing business.
GH¢
15.00
branch/mon
6 - 20 Branches
Full Access
12 - Month Support
APi
2FA
Custom sub-domain
After - Sales Support
Choose Plan
30% Promo
ENTERPRISE
For medium coverage business.
GH¢
13.00
branch/mon
21 - more Branches
Full Access
12 - Month Support
APi
2FA
Custom sub-domain
After - Sales Support
Choose Plan
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CHECK OUT CXWINDOW EXHIBITION

IMG-20230203-WA0013
Group picture captured at the Republic Bank Customer Experience Department after a demonstration session on the CX Window App led by the Hyve Management System Chief Transformation Officer, Mr Peter Assanful. In the middle is the head of Customer Experience, Miss Gloria.
IMG-20230203-WA0021
A group picture taken at the Cal Bank Head Office with the Customer Experience Hub after a demonstration session on the CX Window App led by Hyve Management System Chief Transformation Officer, Mr Peter Assanful.
IMG-20230203-WA0006
Group picture captured at the GCB Bank Customer Service Centre after a demonstration session on the CX Window App led by the Hyve Management System Chief Transformation Officer, Mr Peter Assanful. Counting (4th position) from the left is the head of Customer Service, Mr Muniru Muktar.