Empowering You To Experience A Better Service.
A feedback application system that administers a swift but comprehensive questionnaire to new and existing customers to score, make suggestions, and file complaints to service providers.
Setting A Common Industry Standard For Competitive Analysis
Benchmarking your performances with your peers within the same industry drives competitiveness.
Applying reliable KPI that drives excellent customer service.
There is something for everyone to benefit From. Choose the category that best suits your institution.
FEATURES
REPORTS
To derive the value and obtain actionable intelligence to drive your decision making processes towards an achievable results, this feature generates insightful reports and communicates with the right tools for your rapt understanding. It also affords client to download data for further and better analysis.
DASHBOARD
We have incorporated features and tools that are needed by our cherished clients to enable them to manipulate and generate reports. The dashboard is well enriched with all the tools and features required by clients to ensure a good return-on-investment which guarantees profitability and improved customer satisfaction.
NET PROMOTER SCORE (NPS)
It is the trademark of Riecheld, Bain & Company. It is a simple solution that solves complex problems. The NPS is a research tool that is used by world-class companies to impact their bottom-line. This is a core feature within the Cx Window that administers a single question to customers which enables the client to segment the customer base into promoters, neutrals and detractors. It affords the company to monitor its NPS Score at periodic times and also get to know what each of the segment is saying.
QUALITY FUNCTION DEPLOYMENT (QFD)
This is a management philosophy that is widely practice by best-in-Class organizations to incorporate the voice of the customer into the development of goods and services. With this functionality, the customer feels a sense of pride and association with the organization in producing quality customer service. This feature is integrated into the Net Promoter Score to track and evaluate what customers are saying about a specific product and service of the organization.
Why
CX Window?
BENEFITS
Actionable intelligence
Act on the emotional intelligence of your customer base and strategize to achieve a high retention rate.
Insightful Analytics
Let the key performance indicators and metrics speak to your underlying data.
Real-time
Receive feedback as and when customers react and make an instantaneous positive change to reduce customer attrition.
Weakest/Strongest link
Identify the branch that is the weakest or the strongest in the chain of branches and take proactive action to avoid customer flight.
Friendliness
A simple and user-friendly application for end-users to drive enough traffic to generate critical data for analysis.
Segmentation
Segment your customer base to gain higher visibility into customer perceptions and expectations.