Empowering You To Experience A Better Service.

A feedback application system that administers a swift but comprehensive questionnaire to new and existing customers to score, make suggestions, and file complaints to service providers.

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Setting A Common Industry Standard For Competitive Analysis

Benchmarking your performances with your peers within the same industry drives competitiveness.

Applying reliable KPI that drives excellent customer service.

There is something for everyone to benefit From. Choose the category that best suits your institution.

 

General

Get feedback from your customers when they experience your products and services.

Manufacturing

Track and assess whether your products consistently meet the taste and preferences of your target market.

Education

Assess the quality of your tutors so you can improve the quality of graduates for the job market.

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FEATURES

CXUI 2

REPORTS

To derive the value and obtain actionable intelligence to drive your decision making processes towards an achievable results, this feature generates insightful reports and communicates with the right tools for your rapt understanding. It also affords client to download data for further and better analysis.
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DASHBOARD

We have incorporated features and tools that are needed by our cherished clients to enable them to manipulate and generate reports. The dashboard is well enriched with all the tools and features required by clients to ensure a good return-on-investment which guarantees profitability and improved customer satisfaction.
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NET PROMOTER SCORE (NPS)

It is the trademark of Riecheld, Bain & Company. It is a simple solution that solves complex problems. The NPS is a research tool that is used by world-class companies to impact their bottom-line. This is a core feature within the Cx Window that administers a single question to customers which enables the client to segment the customer base into promoters, neutrals and detractors. It affords the company to monitor its NPS Score at periodic times and also get to know what each of the segment is saying.
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QUALITY FUNCTION DEPLOYMENT (QFD)

This is a management philosophy that is widely practice by best-in-Class organizations to incorporate the voice of the customer into the development of goods and services. With this functionality, the customer feels a sense of pride and association with the organization in producing quality customer service. This feature is integrated into the Net Promoter Score to track and evaluate what customers are saying about a specific product and service of the organization.
Why CX Window?

BENEFITS

Actionable intelligence
Act on the emotional intelligence of your customer base and strategize to achieve a high retention rate.
Insightful Analytics
Let the key performance indicators and metrics speak to your underlying data.
Real-time
Receive feedback as and when customers react and make an instantaneous positive change to reduce customer attrition.
Weakest/Strongest link
Identify the branch that is the weakest or the strongest in the chain of branches and take proactive action to avoid customer flight.
Friendliness
A simple and user-friendly application for end-users to drive enough traffic to generate critical data for analysis.
Segmentation
Segment your customer base to gain higher visibility into customer perceptions and expectations.
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CHOOSE A PLAN

Free Trial

Ideal for all business.

USD$ 0.00 14 - Days

10 - Branches
Full Access
14-Days Support
Direct App Access
Custom sub-domain
After-Sales Support

Choose Plan
POPULAR

LONE STAR

Ideal for small business

USD$ 5.99 month / branch

1 - Branch
Restricted Access
12-Month Support
5 Default Users
Direct App Access
Custom sub-domain
After-Sales Support

Choose Plan

BUDDING

Ideal for growing business

USD$ 25.99 month / branch

2 - 5 Branches
Full Access
12-Month Support
5 Default Users
Direct App Access
Custom sub-domain
After-Sales Support

Choose Plan

CHECK OUT CXWINDOW EXHIBITION

Group picture captured at the GCB Bank Customer Service Centre after a demonstration session on the CX Window App led by the Chief Transformation Officer of Hyve Procure, Mr Peter Assanful. Counting (4th position)from the left is the head of Customer Service, Mr Muniru Muktar.

A group picture was taken at the CalBank Head Office with the Customer Experience Hub after a demonstration session on the CX Window App led by the Chief Transformation Officer of Hyve Procure, Mr Peter Assanful.

 Group picture captured at the Republic Bank Customer Experience Department after a demonstration session on the CX Window App led by the Chief Transformation Officer of Hyve Procure, Mr Peter Assanful. In the middle is the head of Customer Experience, Miss Gloria.

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Instant feedback when you connect to Cx Window APIs. Your customer will be receive an instant request for feedback when they perform transactions on any of your online platforms.

Scanning a unique QR Code enables the customer to establish a direct access to the preferred service providers’ Cx Window platform even when they are performing transactions off-line.

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