INDUSTRIES

Common Standard

Tailoring Our Services To Meet Your Needs

There is something for everyone to benefit From. Choose the category that best suits your institution.

General

A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise

  • Complaint Management
  • Customer Relations
  • Courtesy
  • Delivery
  • Dependability
  • Reliability
  • Reponsiveness

Manufacturing

A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise

  • Availability
  • Complaint Management
  • Customer Relations
  • Packaging
  • Quality
  • Satisfaction
  • Usability

Education

A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise

  • Communication
  • Complaint Management
  • Delivery
  • Interaction
  • Lecturer Relations
  • Professionalism
  • Quality Materials

Health

Get to know how your health delivery services impact your patients on their road to recovery.

  • Professionalism
  • Continuous Care
  • Timeliness
  • Processes
  • Ambience
  • Facility
  • Responsiveness

Energy

Monitor and assess the impact of the customer service and product quality.

  • Environment
  • Quality
  • Quantity
  • Courtesy
  • Customer relations
  • Complaint Management
  • Dependability

Insurance

How does your client feel about your insurance service delivery processes

  • Policy
  • Claims
  • Processes
  • Credibility
  • Reliability
  • Complaint Management
  • Customer Relations

Banking & Finance

Monitor, identify and assess the retention rates of your customers. 

  • Ambience
  • Customer Relations
  • Complaint Management
  • Dependability
  • Digital Banking
  • Reliability
  • Teller

Consultancy

How are your professional services delivering value for money to clients

  • Charges
  • Client relations
  • Delivery
  • Dependability
  • Expertise
  • Professionalism
  • Reliability

Fast Food

Track the taste variations of your eateries and filter out your branches in your branch network to drive consistency

  • Ambience
  • Customer relations
  • Complaint Management
  • Food quality
  • Reliability
  • Servers
  • Taste

Retail

Assess the customer service levels across your network of branches to understand the supply chain management issues

  • Complaint Management
  • Convenience
  • Courtesy
  • Customer Relations
  • Location
  • Product variety
  • Quality product

Utility

Track, identify and assess the feedback on the levels of quality service delivery for regulatory purposes and policy directions

  • Complaint Management
  • Customer relations
  • Courtesy
  • Dependability
  • Reliability
  • Tariffs
  • Teller

Hospitality

Measure, weigh and identify patterns in the memories of your guests as they leisure and experience your hospitality services

  • Accommodation
  • Ambience
  • Courtesy
  • Environment
  • Food quality
  • Reponsiveness
  • Security

Telecommunication

Track and assess if your products and communication service delivery are delivering value for money to end-users.

  • Charges
  • Courtesy
  • Complaint Management
  • Customer relations
  • Internet reliability
  • Teller
  • Voice quality

Transportation

Give your passengers the power to review the safety and professional performances of your drivers.

  • Ambience
  • Complaint Management
  • Courtesy
  • Customer Relations
  • Comfort
  • Reliability
  • Safety

Public Services

Make service delivery satisfactory by leveraging feedback to drive policy formulation and implementation.

  • Application
  • Complaint Management
  • Customer relations
  • Courtesy
  • Reliability
  • Assessments
  • Renewal

Media

Track, assess and analyze the content of your programs and events to consolidate a growing audience.

  • Client Relations
  • Entertainment
  • Objectiveness
  • Professionalism
  • Quality Content
  • Reliability
  • Timely Delivery