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+233 202 045 206
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Cx WINDOW FAQs
Cx Window is defined as a Customer Experience Window. It is a feedback application system.
We have four main subscription packages. They are standard, Pro, Growth and Enterprise. Each of the packages is defined by the number of branches you can register.
The questionnaire has been strategically structured to generate actionable intelligence. We have adopted Net Promoter Score, quality function deployment and Key Performance indicators that are relevant to each sector.
The Cx Window administers a very short but powerful questionnaire to both existing and potential customers of an organization.
The Cx Window can be accessed by scanning a QR Code or activatable SMS link, via the Cx Window website or the service providers website.
Any organization can subscribe to the platform. You just need to identify and register under the sector you belong.
The subscription packages are defined by the number of branches your organization have, currently. So, your subscription will be done according to the number of branches.
We have carefully identified multiple points of engagement to generate reliable data for decision-making. They are QR Code, SMS link, API integration and the Cx Window website.
Yes, we provide data value analysis services but at a reasonable cost. Please check our subscription page.
The QR Code will enable customers to scan to get direct access to the Cx Window application. The SMS link upon clicking will also get the customer direct access to the Cx Window application. The Cx Window Website also provides an avenue for both clients and customers to the application. The API integrates into your systems to constantly trigger feedback requests to generate the needed traffic to generate reliable data.
The Cx Window has been organized into seventeen different categories. So, your organization must Identify which category customers can easily associate your organization to.
Clients after subscription, will have full access to the backend of the Cx Window application to monitor all your branches and generate download reports.
We will embark on an extensive and intensive radio, television and social media campaign at our cost.
We have identified some medium through which customers will be informed and engaged to give their feedback. They are stickers on entry doors, animation on your screens, flyer and roll-up banner but at your own cost. All these mediums will be branded according to the corporate colors of the organization.
Yes, you need to register your full name, email and contact first before you can have access to the Cx Window App
No, but to be identified by your service provider, you need to enter your cell number so they can call you to resolve any emerging or existing issue.
You can get access by scanning the QR Code, via SMS links, your service providers’ website and the Cx Window website.
It will take not more than 60-seconds to send your feedback
You will get better services and if possible, your service providers can reward you for your frequent giving feedback
Currently, we have Card payment, MoMo payment and Bank transfer payment methods
Each subscription takes only twelve (12) months